Find a better price and we will match it. AND we’ll give you $25 toward a future shipment!
Every Luggage Forward booking is backed by Luggage Forward’s Best Price Assurance. If you find a lower total price on a comparable luggage shipping service, we will refund the difference and put a $25 credit in your Luggage Forward client account. If you’ve found a lower total price for door-to-door shipping of the same number and size bags, with identical pickup date, delivery dates and addresses, then review these questions to see if the rate qualifies as a comparable service:
Comparable luggage shipping service requirements:
Does the total price include pickup, delivery, fuel surcharge, at least $500/bag of value protection and an on-time guarantee?
Does the service offer a double money back on-time guarantee per delayed bag for all shipments?
Does the service provide coverage for loss or damage to both your belongings and your suitcase if it is not shipped in a box?
Does the service provide you a sturdy luggage tag that securely attaches the shipping label to your bag so it does not fall off in transit?
If you’ve answered Yes to these four questions, and the total rate is less than you paid for your Luggage Forward booking, send us an email and we’ll work on your credit!
Best Price Assurance Terms & Conditions
In the unlikely event that you find a lower total price for a comparable door-to-door luggage shipment, we will credit or refund to you the difference in price. In addition, we will apply a twenty-five dollar (US $25) credit to your Luggage Forward account, which can be applied to a future Luggage Forward booking. This Best Price Assurance is subject to the terms and conditions listed below.
- Booking. Shipment must be booked with Luggage Forward to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive any credit. Credit will be added to your account within six weeks after the final leg of any qualifying luggage shipment has been delivered.
- Claims. In order to claim a refund and/or credit, the booking in question must be paid in full. You must initiate any claim in writing by contacting Luggage Forward after your shipment is booked and prior to the collection of your item(s). The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
- Comparison. The Luggage Forward Best Price Assurance is available only for comparable luggage shipping services that publish in writing a total price for a door-to-door luggage delivery service that includes:
- The same number, size and weight of bags
- Pickup and delivery on identical dates to the Luggage Forward booking
- All fees for pickup, delivery, fuel surcharge and any other charges essential to fulfilling the service
- A written on-time guarantee that provides a double money back refund per bag for any delivery that occurs after the scheduled delivery date.
- Coverage for loss or damage to both your belongings and your suitcase without being packaged in a box or other rigid container.
- A tear-proof polymer or equivalent tag that is sent to your pickup location, included in the total price.
- Eligibility. You must meet all requirements imposed on the lower price, including, without limitation, residency, regional and age-related requirements. Comparison rates must be available online to the general public. For example, this does not include rates offered on:
- Prices obtained via auction, flash sale or similar process
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention or reseller prices
- Prices available only by using a coupon or other promotion not offered to the general public.